Frequently Asked Questions (FAQ)
I do not have insurance. Can I be seen at Johnson Health Center?
Yes! If you do not have health insurance or dental insurance, we offer a reduced fee application based on your household income and size. Our staff will process your application and let you know how much you can expect to pay at each visit.
Do you accept patients that have health insurance?
Yes! We accept all forms of health insurance – private insurance, Medicaid, Medicare and Tricare. We also accept all forms of dental insurance.
What Managed Care Organizations (MCO) do you participate with?
We participate with all of the Medicaid MCO’s:
- Aetna Better Health
- Anthem Healthkeepers Plus
- Molina Complete Care
- Optima Health
- United Health Care Community Plan
- Virginia Premier
Are you accepting new patients?
Yes! We are always accepting new patients.
I am a new patient and have been seen at other medical offices. Will my medical records automatically transfer to JHC?
No, but we can assist you in obtaining them from your previous providers. You can fill out an Authorization for Use & Disclosure of Protected Health Information form and we will send it to your previous providers to request your medical records.
Do I have to be a primary care patient of JHC to use OB/GYN or dental services?
No, you do not have to see a primary care provider at JHC to use our additional services. These services are stand alone and can be accessed by anyone.
How do I sign up for Patient Portal?
Provide us with a valid email address and we’ll take it from there! You cannot sign up for an account on your own; you must be registered by a JHC staff person.
After you’ve been registered, you will receive a username and password to log into your account.
How do I pay my bill?
If you would like to make a payment on your balance, please select the button below to be taken to our secure payment processing site. Payments could take up to 24 hours to process and post to your account.
Do you provide COVID testing?
Yes, we provide COVID testing to JHC patients. Testing supplies are limited, so you will be required to go through a screening process before being scheduled for a test.
Do you provide the COVID vaccine?
The COVID-19 vaccine is now available to Johnson Health Center patients during their regularly scheduled office visit! If you would like to get the COVID-19 vaccine, please let your healthcare team know.
